Internal Strength Terms

Terms of Use

Terms and Disclaimer

This agreement sets out the terms of use of this website and any content published by Internal Strength which you are deemed to accept by accessing this website, and or paying for the online course.

The right to use any content is personal to you and is not transferable to any other person or entity.

Any information provided on this website is to be used for informational purposes only. It should not be used as a substitute for seeking professional care. The potential risks associated with improper diagnosis or treatment can only be minimised by consultations with specific mental health accreditation.

While every care has been taken in the preparation of the information contained in this website, users are reminded that we will not accept any legal liability for any errors or omissions or damages resulting from reliance on the information contained in this website.

Internal Strength is also committed to protecting individuals we work with and the children we care for.  Copies of our Privacy Policy and Child Protection Policy can also be accessed under the main Terms of Use Heading.

Ownership

This website is owned and run by Internal Strength Ltd, a Company solely committed to helping those who are affected by mental health and wellness conditions.

Copyright

Copyright © 2023 Internal Strength Ltd. All rights are reserved. You may download and temporarily store one or more of these pages for the sole purpose of viewing on a personal computer or device. You must not copy, display, modify, reproduce, store in a retrieval system, transmit (in any form or by any means), distribute, use for creating derivative works or use in any other way for commercial purposes any part of this website without our prior written consent from a Director of Internal Strength. You may not copy, display, store, transmit or distribute any part of the course content without prior written consent from a Director.

Refund & Returns Policy

Overview

Due to the nature of our course our refund and returns policy for any course enrolments only lasts 3 days. If 3 days have passed since your purchase, we can’t offer you a full refund or exchange. For any products purchased you have 10 days to return your purchase in order to claim a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items
• To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back until we have approved your refund.

There are certain situations where only partial refunds will be granted:

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at team@internalstrength.nz

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at team@internalstrength.nz and send your item to the address provided to you by our support team.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to the address provided to you by our support team.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at team@internalstrength.nz for questions related to refunds and returns.

Feedback & Complaints

We are always looking to improve our products and services and therefore welcome your feedback.  If you would like to comment, please send an email to team@internalstrength.nz. 

Consumer law also provides that you, our customer can get a refund for:

• faulty products
• substandard services
• late deliveries
• being overcharged if the price was not set and clearly marked before you purchase.

All requests should be made to team@internalstrength.nz and we will reply to your request within 48 hours.  As we do not have to give a refund, if you simply change your mind about a purchase, please choose to purchase / enrol in the programme carefully. If the programme does not fulfil your requirements before you commence module one, please send us an email with the following information and we will provide a remedy as required by the Consumer Guarantees Act:

• Your name and contract details
• What the problem is and when it arose
• Any other background information you would like us to consider

For more information you can access the Consumer Protection helpline on 0508 426 678 (0508 4 CONSUMER) or www.consumerprotection.govt.nz.

If the product is faulty and you request for the product to be fixed, we will advise you immediately of any additional costs that may be incurred to service or repair the product. 

Child Protection Policy

Internal Strength acknowledges that the rights, welfare and safety of children are of first and paramount consideration. We believe every child has the right to:

• A safe and nurturing environment
• Live in families free from violence
• Protection from all forms of physical, sexual, emotional, psychological abuse and neglect.

Purpose:

Internal Strength has a commitment to:

• Recognise the rights of family/ whānau to participate in the decision making about children and voice their opinion.
• Ensure that all staff members are able to identify the sign and symptoms of potential abuse and neglect and are able to take appropriate action in response.
• Support all staff to work in accordance with this policy and to work with partner agencies and organisations to ensure child protection policies are consistent and of a high quality
• Share information with other professional staff and agencies as appropriate to minimise the potential for ongoing abuse and neglect of children.
• Promote a culture where staff feel confident that they can constructively raise issues of concern about the safety of children.
• Promote awareness of child abuse, the unacceptability of child abuse, ways in which child abuse may be prevented, and the need to report cases of child abuse.

This policy is to be read in accordance with the following legislation:

• Health and Disability Commissioner Act 1994
• Oranga Tamariki Act 1989
• Health and Safety in Employment Act
• Privacy Act 1993
• Human Rights Act 1993
• Domestic Violence Act 1995
• Care of Children Act 2004
• Code of Health and Disability Services Consumers’ Rights
• Vulnerable Children’s Act 2014.

Scope:

For the purpose of this policy, the definition of ‘staff’ includes anyone that Internal Strength relies on to deliver its services. This includes Board members, Trustees and Volunteers. All ‘staff’ will undertake NZ Police Vetting Process prior to commencement of employment or placement and every two years thereafter.

Definitions:

For the purposes of this Policy a child is defined “as anyone 14 years and under”.  Anyone 15 – 18 years is defined as a “Young Person”. 

“Abuse” is defined in the Oranga Tamariki Act 1989 as:

“The harming (whether physically, emotionally, or sexually), ill-treatment, abuse, neglect, or deprivation of any child or young person”

(See Appendix One: Types of abuse)

Staff Screening

• Internal Strength ensures that all staff working with children (voluntary) have been appropriately safety checked. Prior employment, health and criminal history will be screened to ensure no offence towards children has occurred.
• A police check will routinely be requested to ensure adequate screening is completed and this will be repeated every two years.
• Staff must undergo thorough reference checks by consultation with at least two referees.
• All visitors to Internal Strength must not be left alone with children or young people (i.e. they must be supervised at all times when working, training or visiting).

Training and Community Involvement

• All staff will read and have a copy of the Child Protection Policy.
• Reference to the Child Protection Policy will be made on a regular basis in meetings and training sessions, so that staff remain familiar with and up to date with the Policy statements and procedures.

3. Responding and Reporting Abuse

• Staff must be aware of the signs and behaviours that may identify abuse may have or is occurring for a child (See Appendix 2)
• If a child discloses that they have been abused, a parent/ caregiver or family member discloses the occurrence of abusive behaviour against a child in their care of if a staff member has reason to believe that abuse may have or is at immediate risk of occurring to a child, the staff member will follow the steps outlined in appendix 2.
• All visitors to Internal Strength must not be left alone with children or young people (i.e. they must be supervised at all times when working, training or visiting).

Allegations of Abuse Against Internal Strength Staff Member

• Any incident involving a staff member should be recorded in detail as soon as possible.
• Internal Strength will not act alone, ad will refer all suspected situations of child abuse to Police and Oranga Tamariki.
• The safety of the child will be the primary consideration, and no person in this organisation will collude to protect an adult or an organisation.
• The suspected staff member will be prevented from having further unsupervised access to children during any investigation and will be informed fully of their rights as per the Employment Contracts Act 2000.
• Should there be substantive evidence that a child abuse incident has occurred; an outside agency should be contacted by the Director of Internal Strength. Following a completed investigation, with reasonable grounds to believe a child abuse incident has occurred, the Director of Internal Strength will take all necessary steps to comply with New Zealand law.

Appendix One: Types of Abuse:

Appendix Two: Internal Strength Procedures for Suspected Abuse, Abuse or Lack of Safety

If you have reason to believe, evidence or suspect that a child or young person on Internal Strength programme is not receiving the care and respect that they are entitled to then you must: 

• Remain calm
• In the first instance believe and support the young person
• Listen attentively and reassure them
• Seek immediate medical advice if appropriate
• Document your information on file
• Discuss it with either a Senior Social Worker / General Manager immediately
• Keep the young person at the work base of Internal Strength LTD until you can follow it up

Depending on your assessment and the outcomes of the discussion with a Director/General Manager the matter/ your concerns will then either: 

• Be reported to Oranga Tamariki verbally and / or in writing
• Reported to the police
• Reported to a specialist provider e.g. HELP, CAMHS, Te Whare Marie, ACC, GP
• Monitored by the Director and GM with you at regular intervals
• The Director will document the outcome in a file note record

Where abuse has obviously taken place and we are sure that care and protection issues are evident Internal Strength will report it to Oranga Tamariki Abuse line (0508 326 459) and if deemed necessary, to the Police.

This is a serious issue and it is critical that all incidents or event faint feelings of discomfort that you may have are discussed and dealt with.

The rights and safety of children are of first and paramount consideration. We believe every child has the right to:

• A safe and nurturing environment
• Live in families free from violence
• Protection from all forms of physical, sexual, emotional, psychological abuse and neglect.

Even if it seems little, follow it up!

Appendix Three: Warning Signs of Abuse and Neglect

Appendix Four: Report of Concern to Oranga Tamariki

Below is link to Oranga Tamariki Report of Concern: https://www.orangatamariki.govt.nz/contact-us/contacts/

Click here to download a PDF copy of our Child Protection Policy.

Privacy Policy

We collect personal information from you, including information about your:

• name
• contact information
• location
• interactions with us
• billing or purchase information

We collect your personal information to:

• enable you to log in, partake in, and complete, the course sessions and keep you up to date with information post completion of the programme.

Providing some information is optional. If you choose not to enter name, contact details and payment details (if required), we will be unable to enrol you in the programme.

We keep your information safe by storing it correctly and only allowing our Programme Administrator team to access to it.  Any information you provide to us will only be kept for three years at which point we will contact you to ensure you are happy to remain on our database.  If requested by you, we will securely destroy any information we hold.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you would like to ask for a copy of your information, or to have it corrected, please contact us immediately.